BrewPi is the trade name of BrewPi B.V., a private company registered in the Netherlands. Our registered office is:
If you have any questions about how we look after your personal data, you can contact us:
- In writing, at the address above. Please mark your letter for the attention of the Data Protection Officer
- By email to this address: firstname.lastname@example.org
In general, we only use your information to process your order and to provide you with information relevant to the products you ordered. We do not share your personal info with third parties for reasons other than fulfilling your order and providing customer service.
SECTION 1 - PERSONAL INFORMATION
‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address or postal address.
What Personal Information do you collect about me?
When you browse our website or carry out actions such as the following:
- Create a customer account
- Place an order
- Sign up to our newsletter
- Correspond with us, whether by phone, email or live chat
Then, we may collect your personal information, including:
- Date of birth
- Email address
- Phone or mobile number
- Encrypted password
- Payment information, excluding credit card info which is handled by PayPal
- Customer Service correspondence records
- Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system.
- Cookies - for more information see below.
What is done with this information?
We use your information for the following:
- To process your orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order.
- To provide Customer Support. If you contact our Customer Service (or vice versa), we will use your identification information to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We'll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.
- To improve our website and services. We use your personal information to help analyze and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalize the products and services we offer you.
- Fraud Prevention. To prevent or detect fraud or abuses of our sites.
- Marketing. If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send personalized marketing or retargeting communications. Please see below for more information on third parties and cookies used to provide these services.
How long will you keep my information?
- Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information retention is subject to regulatory mandates we must adhere to e.g. data retention requirements for tax reporting purchases.
- Mailing List Subscriptions will remain active until you opt out from specific lists.
- Cookies - please refer to the section below for more information on the cookies and cookie duration.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for marketing purposes, e.g. to offer you special discounts, we will request your permission explicitly, if not already granted.
How do I withdraw my consent?
If after you opt-in, if you change your mind, you may withdraw your consent to marketing communications. Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.
Financial transaction data will be maintained as required by law.
You may opt-out by clicking the unsubscribe link on our newsletter emails.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if required to fulfil our obligations under our agreement with you. E.g. provide your address to the courier to have your purchases delivered.
SECTION 4 – BrewPi B.V.
Our store is hosted in a secure data center in Amsterdam, the Netherlands, managed by DigitalOcean.
Your data is stored through BrewPi's data storage, databases and the general web store application. They store your data on a secure server behind a firewall.
Payment through our website can be made via our secure check out pages using secure 3rd party payment service providers, e.g. credit card processors. We do not store credit card info ourselves.
We use a third-party service to synchronize order data with our online accounting environment through a secure connection. 2-factor authentication is in place to protect this data.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. E.g. Couriers to deliver your purchases.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
BrewPi uses the following services to process orders and to run the store:
Compiles visitor statistics. You can opt out of Google Analytics using a browser extension.
Provides cloud servers and services, in service regions across the world, to store backups.
Stores backups and hosts this store.
Sends order information to our accounting software.
Online accounting software.
Shipping of orders and request shipping rates based on postal code
Shipping of orders and request shipping rates based on postal address.
Payment service. Also used to process credit cards payments
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 - COOKIES
A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly or enjoy a custom experience. You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by email or post at the address given in the ‘Who We Are’ section above.